Last Update: 25-May 2026At Andrew Jose Salon (“we”, “our”, “us”), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book services, or engage with us on social media platforms.
Who We Are- Little Ember Limited t/a Andrew Jose Salon
- Company number 08123023
- Registered office address: 20 Silvercliffe Gardens, Barnet, England, EN4 9QT
How to contact usWhat Data We Collect
- Contact Information: name, phone number, email address
- Booking Information: services booked, appointment time, stylist preference
- Medical Information: allergies or health conditions relevant to services
- Payment Details: processed securely via third-party platforms
- Technical Data: IP address, browser type, cookie data
- Marketing Preferences
How We Collect Your Data- Interactions with our website
- Interactions with our bookings platforms
- Direct contact by phone, email, or in person
- Social media
- Cookies and other tracking technologies
Third-Party Booking Platforms
- We use the following platforms to manage bookings:
Legal Basis for Processing
- We process your personal data under the following UK GDPR bases:
- Consent: for marketing and tracking
- Contract: to fulfil your service bookings
- Legal Obligation: to comply with laws and regulations
- Legitimate Interest: to improve and promote our business responsibly
Cookies & Tracking Technologies
- We use cookies and similar technologies, including pixels, to:
- Understand and improve website performance, including page visits, actions taken on our website, device and browser information
- Analyse user behaviour, including heatmaps and session recordings
- Serve relevant, targeted ads
- You can manage your cookie preferences at any time using our cookie settings, accessible via the banner on your first visit to our site
How We Keep Your Data Safe
- We protect your data using secure, password-protected systems, encrypted transmissions, and industry-standard platforms
- We retain your personal data only for as long as necessary for the purposes for which it was collected
- Booking and contact records - including your name, phone number, email address, appointment history, stylist preferences, and any health or allergy notes - are held for five years from the date of your last appointment. This covers the period within which a claim relating to a salon service could reasonably be made
- Payment records, including transaction amounts, dates, and references, are retained for seven years in line with HMRC requirements. Full card details are held by our payment processor and are not stored by us
- Records of your marketing preferences, including any consent given or withdrawn, are kept until you withdraw consent or for five years from your last contact with us, whichever comes first
- Website and technical data - such as IP addresses, session data, and cookie identifiers — is retained for up to 26 months, in line with ICO guidance on analytics data
- Once the relevant period has passed, your data will be securely deleted or anonymised. If you would like your data removed sooner, you can request this at any time - see Your Rights below.
Sharing Your Information
- We only share your data with trusted service providers (including Phorest, Fresha, and Treatwell), payment processors, and legal or regulatory bodies (if required)
- Some of our third-party platforms may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR requirements
Your Rights
- You have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent
- Object to processing
- Request restriction of processing
- Receive your data in a portable format (right to portability)
- Contact the Information Commissioner's Office (ICO) with your concerns
Changes to This Policy
- We may update this policy from time to time. The latest version will always be available on our website
