Terms & Conditions

Effective Date: 11-Aug-2025
Last Updated: 18-Sep-2025

Welcome to Andrew Jose. By booking an appointment with us or using any of our services, you agree to the following Terms and Conditions, which help us deliver a safe, professional, and reliable experience to all our clients.

Appointments

  • Appointments can be made via our website, by email, phone, or in person.
  • Appointments notifications are sent by email, SMS and WhatsApp, depending on the notification settings in your Fresha account.
  • The chosen appointment time, stylist, and price are secured by paying the required deposit. Failure to pay the deposit may result in the cancellation of the appointment.

⁠Payments

  • We accept cash, credit and debit cards, and online payment methods.
  • Online transactions are processed securely our bookings platform.
  • Deposits are required to secure the appointment. Deposits are refundable up to 24 hours prior to the appointment.
  • Deposits will be deducted from the final bill.

Cancellations & No-Shows

  • Appointments can be cancelled or rescheduled directly through your Fresha account, by email, phone, or in-person provided a minimum of 24 hours’ notice.
  • Appointments cancelled or rescheduled with less than 24 hours’ notice may incur a fee of up to 100% of the service cost.
  • Failure to attend appointments will be charged in full.

Late Arrivals

  • If you are more than 15 minutes late, we may need to shorten or reschedule your appointment.
  • Late arrivals may still be charged in full.

Andrew Jose Salon Store

  • To receive a full refund, products purchased through the Andrew Jose Salon Shop must be returned:
    • within 30 days of purchase;
    • in original, unopened, condition; and
    • with proof of purchase.

Gift Vouchers

  • Gift vouchers are valid for a year from the date of purchase and are non-refundable.
  • Gift vouchers can be redeemed against any service or product unless stated otherwise.

Pricing

  • All prices are in GBP (£) and include VAT, where applicable.
  • Prices may vary depending on service complexity and/or stylist seniority.
  • Up-to-date pricing is shown on our Fresha service menu.

Health & Safety

  • Clients may be asked to complete a consultation form prior to certain appointment types.
  • Please notify us of any medical conditions, allergies, or sensitivities before your appointment.
  • A patch test is required at least 48 hours in advance for colour services, especially for new clients or if 6+ months have passed since your last test with us.
  • We reserve the right to cancel or refuse colour services without a valid patch test on file.
  • Clients are responsible for providing us with complete information about their hair history, including details about previous colour treatments and the overall condition of their hair.

⁠Feedback & Complaints

  • We welcome feedback – any concerns or complaints should be directed to the Salon Director within 48 hours of your appointment.
  • We will offer a correction or adjustment at no additional cost, where appropriate.

Personal Belongings

  • While we take every precaution, Andrew Jose cannot accept liability for lost, stolen, or damaged belongings.

Amendments

  • Andrew Jose reserves the right to update or amend these Terms & Conditions at any time without prior notice. Clients are encouraged to review them regularly.