Privacy Policy

Last updated: 11/08/2025

At Andrew Jose (“we”, “our”, “us”), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book services (including via Fresha or Treatwell) or engage with us on platforms like Facebook.

Who We Are

What Data We Collect

  • Contact Information: name, phone number, email address
  • Booking Information: services booked, appointment time, stylist preference
  • Medical Information: allergies or health conditions relevant to treatments
  • Payment Details: processed securely via third-party platforms
  • Technical Data: IP address, browser type, cookie data
  • Marketing Preferences

How We Collect Your Data

  • Interactions with our website
  • Bookings via Fresha and Treatwell
  • Direct contact by phone, email, or in person
  • Social media
  • Cookies and other tracking technologies

Third-Party Booking Platforms

We use the following platforms to manage bookings:

Legal Basis for Processing

We process your personal data under the following UK GDPR bases:

  • Consent: for marketing and tracking (e.g. Meta Pixel)
  • Contract: to fulfil your service bookings
  • Legal Obligation: to comply with laws and regulations
  • Legitimate Interest: to improve and promote our business responsibly

Cookies and Tracking Technologies

We use cookies and similar technologies, including pixels, to:

  • Understand and improve website performance, including page visits, actions taken on our website, device and browser information
  • Analyse user behaviour, including heatmaps and session recordings
  • Serve targeted ads

How We Keep Your Data Safe

We protect your data using secure, password-protected systems, encrypted transmissions, and industry-standard platforms. We only retain your personal data as long as necessary.

Sharing Your Information

We only share your data with trusted service providers including Fresha, Treatwell, Meta, payment processors, and legal or regulatory bodies (if required).

Your Rights

You have the right to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent
  • Object to processing
  • Contact the ICO with your concerns

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us