Last Update: 22-Dec 2025Hello, and welcome to Andrew Jose Salon. By booking an appointment with us or using any of our services, you agree to the following Terms of Service, which help us deliver a safe, professional, and reliable experience to all our clients.
Appointments- Appointments can be made via our website, by email, phone, or in person.
- Appointment notifications are sent by email, SMS / WhatsApp, depending on the notification settings in your website, by Fresha account.
- The chosen appointment time, stylist, and price are secured by paying the required deposit. Failure to pay the deposit may result in the cancellation of the appointment.
Payments & Deposits
- If the incorrect service is booked, we reserve the right to charge any price difference. If you're unsure which service(s) to book, for the best experience we advise first coming in for a consultation.
- We accept cash, credit and debit cards, and online payment methods.
- Online transactions are processed securely by our bookings platform.
- New clients and clients with one or more no-shows on account are required to pay a deposit equivalent to 20% of the service(s) booked. If payment is not made within 24 hours of booking being placed, the appointment will be automatically cancelled.
- Deposits are refundable up to 24 hours prior to the appointment.
- Deposits will be deducted from the final bill.
Cancellations & No-Shows- Appointments can be cancelled or rescheduled directly through your Fresha account by website, by email, phone, or in-person provided a minimum of 24 hours’ notice.
- Appointments cancelled or rescheduled with less than 24 hours’ notice may incur a fee of 100% of the service cost.
- Failure to attend appointments will be charged in full.
Late Arrivals
- If you are more than 15 minutes late, we may need to shorten or reschedule your appointment.
- Late arrivals may still be charged in full.
Andrew Jose Salon Shop
- To receive a full refund, products purchased through the Andrew Jose Salon Shop must be returned:
- within 30 days of purchase;
- in original, unopened, condition; and
- with proof of purchase.
Gift Vouchers
- Gift vouchers are valid for one year from the date of purchase and are non-refundable.
- Gift vouchers can be redeemed against any service or product unless stated otherwise.
Pricing
- All prices are in GBP (£) and include VAT, where applicable.
- Prices may vary depending on service complexity and/or stylist seniority.
Health & Safety
- Clients may be asked to complete a consultation form prior to certain appointment types.
- Please notify us of any medical conditions, allergies, or sensitivities before your appointment.
- A patch test is required at least 48 hours in advance for colour services, especially for new clients or if 6 months or more have passed since your last test with us.
- We reserve the right to cancel or refuse colour services without a valid patch test on file.
- Clients are responsible for providing us with complete information about their hair history, including details about previous colour treatments and the overall condition of their hair.
Feedback & Complaints
- We welcome feedback – any concerns or complaints should be directed to our Salon Director within 48 hours of your appointment.
- We will offer a correction or adjustment at no additional cost, where appropriate.
Personal Belongings
- While we take every precaution, Andrew Jose Salon cannot accept liability for lost, stolen, or damaged belongings.
Amendments
- Andrew Jose Salon reserves the right to update or amend these Terms of Service at any time without prior notice. Clients are encouraged to review them regularly.
